Watching television after a long day of work or school is a relaxing activity, but watching your TV suddenly go black in the middle of your favorite show can be extremely frustrating and stressful.
If your television suddenly shows a black screen of death, do not panic. We’re here to help you troubleshoot. Read on to find out what to do when your Samsung TV turns off suddenly.
8 Things to Do When Your Samsung TV Keeps Turning Off
Method #1: Unplug Your TV (Then Plug It Back In)
“Have you tried turning it off and then turning it on again?” is a cliché for a reason. You may be surprised, but sometimes, this is just what you need to carry out to mend a TV that keeps turning off.
Unplug the TV for 30 seconds to 1 minute.
While it’s unplugged, hold down the Power button for at least 10 seconds. Then plug it back into a wall outlet. If you use a surge protector or a power strip, skip it for now.
Method #2: Check the Power Cord
Another frequent reason why a Samsung TV turns off suddenly is a damaged power cord. If you can see exposed or frayed wires, then you need to replace the cord.
I recommend you only buy a replacement from Samsung OR a licensed reseller. An incompatible power cord will damage your TV.
Method #3: Turn Off HDMI-CEC
CEC stands for “Consumer Electronics Control.” It’s a built-in feature that allows other HDMI devices to operate your TV and vice versa.
For example, enabling CEC lets you automatically turn on your TV along with your Blu-Ray player. It also lets you operate multiple devices from a single remote.
It’s convenient—but it also means that your TV might mistakenly respond to off/on signals from other devices. Try disabling Anynet+ on your Samsung TV to see if that solves the problem. To do this, hit the Menu switch on the TV remote and find the External Device Manager sub-menu on your screen.
Method #4: Turn Off Power On With Mobile
This method only applies if your Samsung TV is a smart TV. If your smart TV is connected to a companion app like SmartThings or Google Home, that could be why it keeps turning off.
Smart home apps let you operate multiple devices from a single gadget, like your phone or computer. So, if you connect your TV to a smart home app, it might mistakenly pick up off/on commands from other smart home devices. Or your phone might accidentally cast a video onto the TV screen.
If this is the case, try disabling your Samsung TV’s Power On With Mobile option [1].
Method #5: Check the Sleep Timer Settings
If you have a smart TV, it has a built-in Sleep or Off Timer. This automatically turns the TV off after a specific amount of time has passed, or at a specific time of day.
If you notice that your Samsung TV keeps turning off at specific times, it might be because of a Sleep or Off Timer. Samsung TVs also have a default setting called Auto Power Off. This is a power-saving setting that dims your TV screen and turns it off after 4 hours of inactivity.
Method #6: Check for a Software Update
Occasionally, when a TV is turning off for no apparent reason, it’s because the firmware needs to be updated. You can check this in your TV’s Settings menu.
Every TV model has its own designated firmware. But remember to use only that to avoid damaging your TV. Also, download it from the official Samsung site to avoid malware or hackers.
Method #7: Perform a Factory Reset
This is a last-resort option if none of the other fixes work for you.
As the name implies, this will revert your TV to its factory default state. Your preferences and personal settings will be wiped out. This will also eliminate potential bugs that may have caused disruption to your TV.
Method #8: Call Customer Service
When all else fails, contact customer support. If absolutely nothing on this list has worked, then maybe an internal component needs repair. Or it might even be the screen itself that needs to be replaced.
If this is the case, contact customer support. You can have your TV serviced remotely, schedule an in-house repair, or take it to the nearest Samsung service center.
Conclusion
Often, unplugging your TV and plugging it back in is all it takes to fix a Samsung TV that keeps turning off. Sometimes, you need to fiddle around in the Settings menu of your smart TV.
With these methods, you can now fix the underlying causes of why your smart TV keeps on turning off. Then you can save yourself the hassle and expense of calling customer services or looking for a new smart TV.
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