Given that Samsung Smart TV allows you to download applications, including the Netflix app, it’s now very easy to watch and access all types of content on the web.
If you have the Netflix app but it’s not working on the TV, there is no need to worry. Allow us to share some of the ways of fixing the Netflix app on your Samsung TV that only takes a few minutes.
Troubleshooting Steps to Fix Netflix That's Not Working
Before you give up on Samsung TVs, try to figure out some of the causes as to why it’s not working.
Netflix is known to be one of the most popular and used streaming services nowadays. It has all the shows and movies that are aired from the past, present, and future.
Reasons why Netflix not working in your Samsung Smart TV could be:
- A network connectivity issue
- An issue with your TV
- An issue with your Netflix app or Netflix account
Whichever it may be, try these troubleshooting procedures to help you find out the problem and fix your TV Netflix issues.
Fix #1: Unplug Your Samsung TV
Power cycle and unplug your smart tv from the outlet and leave it unplugged for at least a minute. If internet speed and streaming plans are not the culprits to the issue, you can soft reset your Samsung TV by:
- Unplug your TV for at least a minute.
- Hold the power button for at least 15 seconds.
- Turn the TV on.
- Launch Netflix.
This method may seem cliche, but restarting your device will actually often fix a misbehaving app or system problem.
Fix #2: Check Your Internet Connection
If your internet is down, Netflix won’t work as well because a Samsung TV or even an Apple TV needs stable internet connectivity. Make sure your Wi-Fi is switched on. Also, try checking all your apps and other devices to see if they can connect to the internet.
If you stream with standard definition, your internet speed should be 3 Mbps.
- High Definition: 5 Mbps
- Ultra-High Definition: 25 Mbps
Reboot your router if your internet connection is down. The problem may lie with your network hardware.
Fix #3: Uninstall Netflix and Reinstall Netflix
More often than not, people who uninstall and reinstall the Netflix app resolve the problem. It could not be the best option, but it might fix it if you do it correctly. Here is how:
- Press the home button on the remote or from the smart tv home screen.
- Visit the apps tab.
- Select settings.
- Look for the Netflix icon.
- Click and select Delete or Uninstall.
- Go back to the smart hub.
- Install Netflix again.
Fix #4: Sign Out of Netflix
If your Netflix app still is not working on your Samsung TV, here’s a simple but effective solution could fix your Netflix issue in a few seconds.
- Use your remote and open Netflix on your Samsung TV
- Select “Sign Out”
- Wait for a few minutes
- Sign in again
Using Netflix on multiple devices at the same time can cause conflicts within the Netflix servers. You can also do this from the app on your mobile device.
- Open the More menu at the bottom,
- Tap Account
- Choose Sign out of all devices.
Fix #5: Reset the Smart Hub of Your Samsung Smart TV
Try the reset smart hub method. The smart hub contains Netflix and all the other apps, so you should do it and select apps that are important to reinstall.
- Press the Menu button.
- Go back to the Smart hub.
- Choose Smart Hub Reset.
- Confirm.
- Enter your default pin (If it fails, contact Samsung).
- Once you’re done, Reinstall Netflix.
Fix #6: Adjust the DNS Settings
Is Netflix not working with a network connection? Try changing the IP Settings on the Samsung Smart TV to use alternate DNS servers [1]. It may fix Netflix. Open your settings on your Samsung Smart Tv and navigate network settings.
Settings / (General on 2017 – 2018 Smart TVs) > Network > Network Status > IP Settings > DNS Setting > Enter manually > Change to 8.8.8.8
Fix #7: Disable Samsung Instant On
This feature on the Samsung Smart TV may have it running faster, but it can cause conflict with some other functions and even some apps such as your TV Netflix.
Disable it from your Samsung Smart TV through Settings > General > Disable Instant On
Fix #8: Factory Reset
Doing this will serve as a hard reboot to your Samsung Smart TV. This should absolutely be the last thing you attempt when trying to get the Netflix app working again on your Samsung smart TV.
A hard reset will return your TV to its factory settings which will delete all your TV applications and settings.
Conclusion
Our technical team has provided you all the troubleshooting methods to try when Netflix app is not working on a Samsung TV. You can also use this guide when your TV or additional hardware stays on a black screen.
For more ways to watch movies, you can check these related pages:
