If the apps on your Samsung Smart TV aren’t working, there is nothing to worry about. They are most likely brought about by glitches and errors. Simple troubleshooting of your network status or through a forced reset can usually fix the problem.
Before you panic and bring your Samsung TVs for a repair, try out these self-diagnosis steps and easy solutions our technical team has curated.
Common Reasons For Freezing Apps
It will be helpful to understand the common problems:
- Outdated Software
- Technical Issues
- Incorrect Internet Settings
- Problem with the App
- Geographic location isn't allowed
When an app freezes, we don’t have the capacity to fix apps one by one by checking them out separately. Since it’s in freeze mode, you can only do so much.
5 Easy Solutions for Samsung Smart TV App Errors
These are five quick and easy solutions you may try anytime. Since these are pretty simple, it’s worth a shot as compared to paying a big amount for repair services.
- Cold boot the Samsung Smart TV
- Reset apps and Smart Hub
- Check Wi-Fi network settings
- Software update
- Change location and IP settings
If all else doesn’t work, try turning off your Smart TV and let them rest for a while. If the errors still occur, you can go for plan B.
Method #1: Cold Boot the Samsung TV
The first and easiest way is to boot your smart TV. This is different from just simply turning it off – booting lets the TV go through a restart process, so your TV apps are also being rebooted.
How to Boot
Here’s the step-by-step process you can follow:
- Step #1: Hold the power button on your TV remote control.
- Step #2: Don’t let go of the button on your remote until the smart TV turns back on.
If you want, you can also simply unplug the TV from the surge protector.
- Step #1: Unplug the power source of the Samsung Smart TV.
- Step #2: Wait for 40 seconds to a minute before plugging it back in.
After doing either or both of these steps, your TV apps should be back to normal. If not, proceed to the next solution.
Method #2: Reset
If your booting doesn’t work and your Samsung TV apps still aren’t working, then only the app itself may have a problem and not the entire TV software. Here are the steps to reset your Samsung Smart Hub App Support:
How to Reset Smart Hub Apps
- Select your Smart Hub Screen on your Samsung Smart TVs.
- Look for the app that’s crashing on the Apps menu button.
- Select the app and select settings.
- Proceed to uninstall and reinstall the app.
- Your smart TV will re-launch the app once you download apps again.
How to Reset the Smart Hub
You also have the option to reset your Smart Hub itself. But keep in mind this will delete your Samsung Smart TV apps so you’ll have to download them again.
- Exit and re-open your Samsung TV Smart Hub.
- Select “Smart Hub Reset”.
- Enter your pin if you have one. If it’s your first time, the default pin is 0000.
- Re-download your Samsung Smart TV apps again.
Method #3: Update the App Itself
It could also be that the app itself requires an upgrade. Usually, a prompt will pop up to let you know.
But in case the Smart Hub button or apps already freeze before updating, you can go to the Samsung Apps Store for the app you want, and update from there.
Method #4: Check Your Internet Connection
For most streaming apps (like Netflix, Youtube, etc.), bad wireless connections or a poor LAN connection will most likely interfere.
The main problem here isn’t really with the Samsung TV software but with your internet connection. Consider troubleshooting your modem or getting a stronger connection.
Method #5: Update Your TV's Software
We often ignore software updates, but a smart TV with extra software features needs constant updating. You can easily do this in the settings, then you’re good to go.
Note: For the Samsung TV 2012 series, you would need a USB stick to update. Refer to your manual.
Method #6: Change Location Settings
Sometimes, the location can be a problem. Some apps don’t support certain locations.
Now, this can be complicated than the other select support solutions. But it should still be pretty easy if you follow these steps.
- Go to the Smart Hub menu.
- Press 2, 8, 9 once it loads (this is the usual one, but the code will vary per TV model; check your manual)
- Select any other country under “Internet Service Location” and agree to the terms and conditions.
- Wait for the Smart Hub to reload again and change it back to your original location.
Other Solutions
If none of the above have worked yet, we still have a few more suggestions:
- Clear cache (Can be found in app settings)
- Change to HDMI input
- Change DNS server [1] to 8.8.8.8 (Under settings for network)
Conclusion
We hope this helps troubleshoot Samsung Smart TV apps not working issues without the hassle and cost of professional repair.
The issues are mostly simple. It’s also important to let your Samsung TV take a break from time to time to avoid crashing and freezing issues. But even so, you can always come back to this article for quick fixes.
Finding sure-fire solutions for Samsung TV problems? Here are some helpful guides you can try:
