If you’ve got your TV remote, and you open your Disney plus app on your Samsung smart TV without any response, it may that your Disney Plus app needs a software update.
But if you run into more problems you can’t figure out, our team curated all the fixes and tips to fix the Disney Plus app on your Samsung smart TV.
Samsung Smart TV and Disney Plus: How to Fix Your Disney Plus App
Assuming you’ve already searched for help, we know you’ve seen some common problems from other Disney app and Samsung Smart TVs users.
Our technical team is here to present tried and tested fixes to Disney Plus not working on Samsung TV issues.
Samsung TV Disney Plus Problem #1: Black Screen
The first problem that many encounter is the notorious black screen.
When you open the Disney app on your Samsung Smart TV, don’t be surprised if you see a blue screen. Give your Samsung Smart TV some time to transition. But if you’re met with an endless blue screen without a working order, you just have to reset the Samsung TV Smart Hub!
- Press the Home button on your Samsung TV remote.
- Select “Settings.”
- Move over and select “Self Diagnosis.”
- Finally, select “Reset Smart Hub.”
Samsung TV Disney Plus Problem #2: Disney Plus Not Working
Disney Plus is an on-demand streaming service nowadays. But what are you supposed to do if your Disney app isn’t working?
Disney Plus Not Working: Clear Cache
This is one way to fix Disney Plus on a smart TV and it’s as easy as delete and clear cache:
- Press “Home” on your remote.
- Navigate to “Settings”.
- Select “Apps” to go into the apps section.
- Click further to “System Apps”.
- You’re supposed to find your Disney plus app at this part. When you do, select “Disney Plus”.
Select “Clear cache”, and confirm.
Disney Plus Not Working: Cold Boot
Another option to fix Disney on your Samsung TV is called cold booting. The easiest way to perform a cold boot is to press the power button of your Samsung Smart TV until your Samsung TV turns off and on.
You could also perform a cold boot by unplugging your TV from the outlet and plugging it back in after 30 seconds.
Samsung TV Disney Plus Problem #3: Disney Plus Won’t Install
The first thing to know about the Disney plus software is that it is not an automatically installed application into your Samsung TV.
After all, Disney Plus requires a subscription before it’s available to you. If you’re trying to install the Disney Plus app into your Smart TV, and it refuses to finish, you could begin to restart your internet! Let us show you the ropes:
- Unplug your internet modem or router from the power source, and leave it for about 60 seconds.
- Plug it to the source, and allow it to reboot.
Samsung TV Disney Plus Problem #4: Disney Plus Won’t Open
You should be able to open your Disney Plus app without a problem if it’s already installed. But sometimes, you can’t access Disney content. In fact, the app won’t even open. Take crashing issues off of your mind, and reinstall the application:
- Press the “Home” button.
- Select “Apps” on the screen.
- Select “Settings”.
- Find “Disney Plus”.
- Click and delete.
- Install the application again by going back to the “Apps” tab.
Samsung TV Disney Plus Problem #5: No 4K
Many users are concerned about not having a 4k TV that may cause Disney Plus not to work on a Samsung TV. If want to know if you can really use Disney Plus without a 4k television? Absolutely!
As long as you have a Samsung Smart TV software model released after 2016, the application should run. Even without fiddling with the Samsung Support option.
Display Issues
If you’re having display issues, you could perform power cycling on your smart TV.
To do a power cycle, simply follow the steps below:
- Unplug the power cord.
- Hold the power button on the side of the TV for a few seconds.
- Plug the TV’s cord back on.
Samsung TV Disney Plus Problem #6: Buffering
You have to understand there’s always going to be some buffering time which can take less than a minute. If your buffering times out, however, the select support advice might not exactly work. But the following steps should do the trick!
- Close the app.
- Turn the power off of your Samsung TV.
- Restart both the TV and the application,
If the above steps didn’t help, you may do as follows:
- Check your internet connection.
- Take out the router for 60 seconds.
- Replug and try again.
Conclusion
If you just got a Disney Plus that’s not working on Samsung TV at your home, don’t panic! There are a lot of quick remedies, and most don’t require your DNS number [1], or meddling with other devices.
Our team reminds to constantly check your Samsung TVs for software update or a quick restart of the app.
Having issues with your Samsung TV? Well, here are some of the most common troubleshooting solutions you can try:
