Has your Samsung TV been experiencing some issues? It’s perfectly normal for TVs to run into some problems now and again and thankfully, these glitches are common and easy to fix.
Our technical team will go over how to do some at-home troubleshooting, so you can get back to watch your favorite shows in no time.
Common Samsung TV Problems And How to Troubleshoot Each One
Here are some of the issues that come up the most when people use their Samsung TVs and the easiest ways to troubleshoot them!
#1: Samsung TV Screen Goes Black
If your TV is on, but the screen goes black, here’s what you can do:
Test the HDMI Cable
- Make sure your TV source is set to the HDMI cable you want to test.
- From there, select Menu and go to Settings.
- Click Support, then Self-Diagnosis, and choose Signal Information.
Choose HDMI Cable Test and start the test.
Test Different External Sources
Another Samsung TV troubleshooting method you can do is to check if your cable is working because your external source could be the problem. Try to connect another device or use a different Source port.
If the screen starts working when you change the setup, your TV should be fine. You may need to have your other external devices checked, though.
#2: No Sound Coming From the Samsung TV
It can be frustrating when in the middle of watching a show, the TV goes mute. But you will be happy to know that this only requires an easy fix.
Again, in the same way you would for a black screen, see if the cables are accurately connected and functioning. Check if your external sources are working too. Then make sure your TV is not on mute and not Bluetooth connected so you can attempt a cold reboot.
- Open Settings, then go to Sound.
- Select Expert Settings, then click Reset.
- Choose Yes to confirm.
Your Samsung TV’s sound system will immediately reset, and you should be able to watch your videos in peace.
#3: Samsung TV Won’t Connect To Wi-Fi
Nowadays, it’s very difficult to access and watch daily content without Wi-Fi. Luckily, there are a few steps you can try if your TV is experiencing this issue. Here’s a couple of things to try:
- Check if your other devices can connect to the Wi-Fi: Try disconnecting one device from the network. If the TV connects, that means your Wi-Fi network was congested.
- Reboot the TV and the Wi-Fi router: Rebooting the devices may clear out any bugs or glitches that caused the disconnection.
- If the TV still cannot connect to an otherwise fully functioning Wi-Fi network, it might be time to call Samsung customer service.
#4: Image On Samsung TV Keeps Freezing
A frozen image while streaming a show is definitely up there on our worst experiences with TVs, but this is a solvable issue. Your firmware probably needs an update [1]. To do so, follow these steps:
- Press the Home button and select Settings.
- Go to Support, navigate to Software Update and choose Update Now.
Doing these steps will let your TV will check for any updates. Once it’s done updating, it will restart itself. Wait for the TV to start back up again thoroughly before trying to use it.
#5: Lines, Dots, and Spots Appear On The TV Screen
Lines or dots along the screen can be extremely frustrating when you’re trying to understand what you’re watching. It’s a good thing that Samsung TVs come with a built-in picture test to check that everything is okay with your screen! Follow these steps:
- Go to the Settings and choose Support.
- Select Device Care, and then choose Self-Diagnosis.
- Find and select Start Picture Test. The system will take you through a series of picture tests to ensure the TV is working.
- During the picture test, look at the screen and answer the questions to confirm any problems.
- There will be an on-screen guide to help you through the test.
Conclusion
Our technical team hopes that this Samsung TV troubleshooting guide helped you see that these common problems with Samsung TVs aren’t too difficult to fix and that the steps are very simple to do. All you need to do is follow each step thoroughly.
For more Samsung related topics, you can check out these pages below:
