Troubleshooting Common Sony TV Problems: Guide and Tips

sony tvs problems

Regardless of the quality of Sony TVs, over time, they develop issues. This is perfectly normal since it’s a device. But, what do you do when an issue arises? Many users have complained about no TV sound or picture displaying. Luckily for you, this guide by our experts will teach you how to solve these problems. 

Common Sony TV Problems and How to Fix Them

As a user, it’s essential that you know troubleshooting tips to address whatever problem your TV may have. Sometimes, it may be a minor issue that doesn’t warrant contacting a technician. 

#1: Red Light Blinking on TV

If this happens, you may need to do a soft reset if the TV is Android. For non-Androids, a power reset will suffice. 

To reset an Android TV, direct the remote at the LED and hold the power button until the power goes off. This will allow the TV to reboot in sixty seconds. If it doesn’t, continue to less the power button until the process is complete.

Sony STR-DN1080 7.2 ch Surround Sound Home Theater AV Receiver placed in a living room

For non-Android TVs, turn the TV off and unplug the power cable. Leave it for some time, plug them back in, and switch the TV on.

#2: No Picture or Video

If your TV isn’t displaying any picture, our technical experts advise that you check for loose connections between the external devices or signal interferences from the TV’s home screen. You can access the home screen by pressing the Home Screen button. 

#3: TV Turns Off and On

This is a common Sony TV issue. You can fix this problem by performing a soft or power reset.

To reset an Android TV, point the remote towards the LED. Press down the power button until the power goes off. The TV will reboot in sixty seconds after doing this.

tv-remote-2

Sometimes, this doesn’t work immediately, so continue to hold the power button until it goes off. 

For non-Android TVs, turn the TV off and unplug from the power outlet. Plug them back in after some minutes, and switch the TV on. 

If both solutions don’t work, try performing a firmware update. 

#4: TV Screen Discoloration

If this issue happens with an external device connected, check the connections between them and the TV. It could be a faulty connection that’s causing the discoloration. If intact, soft or power reset the TV. 

#6: Lines on the TV

If you see parallel lines on the TV, perform a soft reset if the TV is Android or power reset on non-Android TVs.

(Want to know the power requirement of your TV? Here is a dedicated page about how many watts your television needs to operate properly)

Sony STR-DN1080 7.2 ch Surround Sound Home Theater AV Receiver displayed beside a tv

To soft reset, direct the remote at the LED and hold the power button until the power goes off. This will allow the TV to reboot in sixty seconds. If it doesn’t, continue to less the power button until the process is complete. 

To power reset, turn the TV off and unplug the power cable. Leave it for some time, plug them back in, and switch the TV on.

#7: No/Delayed Sound

Check the audio output of your TV. You can do this by going through the Settings menu and selecting Audio to check where the output is routed to. Some speakers and headphones need routing for sound output.

#8: Unable to Connect to the Internet

To fix the problem, go to Settings > Network > Network Setup. Select Easy, then WiFi and your connection method. 

boy using a remote to control the TV

You can also make a Network diagnosis. To do this, go to Settings > Internet Network. Scroll to Network and Accessories and select. 

Tap Advanced Settings and select Network Status. Click on Check Connection and choose Yes when asked to perform a check connection. After the diagnosis is concluded, if the results return as ‘failed,’ it implies that the built-in WiFi is off. Turn it on. 

If the results show failed Local Access and Internet Access, check if the connection is active and the SSID is right [1]. Alternatively, restart the TV and the router, unplug them, turn them back on after some minutes, and reconnect. 

#9: Unavailable Apps

An app becomes unavailable if it doesn’t appear in the App store. App stores only display apps that you can install on your TV. 

#10: Remote Control Not Working

Before troubleshooting, ensure that the remote has fresh batteries. If the issue persists, our team recommends resetting the remote. 

remote control and batteries

To reset the remote, remove the battery and press the power button for three seconds. Clean the terminals if they are dirty and return the batteries. If the remote is responding sluggishly, perform a soft or power reset. 

#11: Incomplete Channels

A few things could cause this problem. It could be that the signal for that channel is lost. All you have to do is to retune the TV. If you still can’t find the channel, reach out to support. 

(Want to purchase high-quality televisions? Well, we have a list of TVs made in America here

Conclusion

These are common Sony TV problems that users encounter with their devices. These issues can be resolved easily without paying for anyone’s services. So, don’t worry when they arise. These troubleshooting tips by our experts will resolve most of the problems you might have with your TV. 

For related pages, we also have these tried and tested fixes for specific TV brands below: 

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Writer

Willie Greer
Willie Greer
Willie Greer is the founder of The Product Analyst. A cinephile, he has made it a personal quest to achieve the awesomest home theater possible. He now shares what he has learned through the years on the site, and has enlisted the help of tech-savvy colleagues in providing more insight about today’s most sought-after gadgets.